Ease the burden of costly infrastructure investments by making the most of Syntegrity’s specialist product knowledge.

Our experienced operations team will improve your system availability and reliability and provide continuous support.
Partnering with IT infrastructure specialists Advent One, we offer a managed service for IBM’s Integration Bus and Connectivity products – hosted on your premises or in the cloud. Products include:

With multiple levels of support, simply choose a plan that suits.

	Bronze support	Silver support	Gold support
Australian-based front desk	M-F business hours	M-F business hours	M-F business hours
Configure and manage system alerts
Administer and support all hardware
Perform firmware updates and patching
Maintain security compliance (keys and certificates)
Investigate system errors	Within 2 business days	Within 4 hours	Within 1 hour
Monthly proactive monitoring report	Optional extra
Log and deal with IBM support calls to resolution
Backup of service	Upon system change	Upon system change	Upon system change
Next-day response to support call outside hours
Support schedule	10 hours, five days a week	16 hours, five days a week	24 hours, seven days a week

All plans include an Australian-based front desk team as well as standard maintenance and support processes.

Bronze plan The Bronze plan is the starter plan that provides 10 x 5 support for the managed service. We aim to respond to issues within two business days and there is an optional extra monthly proactive monitoring report.

Silver plan The Silver plan is the typical plan with 16 x 5 support and a response time of four business hours for an issue. The monthly proactive monitoring report is included as standard.

Gold plan The Gold plan is our premium managed service with 24 x 7 support and a response time of one business hour for an issue. This plan suits business-critical systems when the customer can’t afford any downtime.

The Benefits